Refund Policy

Refund & Return Policy

Your satisfaction is important to us.

Returns

Returns are accepted within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused
  • Be in its original packaging
  • Include all original contents

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item.

Refund Process

Once your return is inspected and approved, refunds will be processed to your original payment method within 5–7 business days.

Contact

Email: support@elviohub.com